REFYN on Nick Launches
AI Support Infrastructure

Support that
actually works

The AI support agent that retrieves accurate answers from your knowledge base, executes real actions and streams responses, it's embedded in two lines of code. There are no "I'll look into that."

See how it works
It's free to test. No card required and you can get setup in less than 5 minutes.
99.2% Accuracy rate
847 Sites deployed
<200ms Avg. response
3.2M Conversations
62% Ticket deflection
4.9★ CSAT score
2 lines To embed
SOC 2 Compliant
99.2% Accuracy rate
847 Sites deployed
<200ms Avg. response
3.2M Conversations
62% Ticket deflection
4.9★ CSAT score
2 lines To embed
SOC 2 Compliant
Core capabilities

Built for the way
real support works

Unlike typical AI chatbots that generate probabilistic guesses, REFYN is built for grounded reasoning and deterministic workflows, producing reliable outputs.

01

RAG Grounded Accuracy

Every answer is retrieved from your knowledge base before the AI touches it, zero hallucinations. Your policies, your wording, every time.

Retrieval augmented
02

Actual Action Execution

When a user says "I want a refund", REFYN doesn't just reply, it calls your webhook, triggers your Stripe flow, and confirms it. Live.

Webhook native
03

Two Line Embed

One script tag. One init call. Your AI support agent is live on any website, fully isolated per client, in under 5 minutes.

Zero config
04

Streaming Responses

Token by token streaming makes every reply feel instant, no spinner, no waiting. Customers see words appear the moment thinking starts.

SSE streaming
05

Multi Tenant Isolation

Every client gets their own knowledge base, action set and API key. Data never crosses tenants. Built for agencies and SaaS teams.

Enterprise ready
06

Conversation Memory

Session aware context means the agent remembers the last 10 turns, no repeating yourself, no losing context mid ticket.

Session persistent
Under the hood

From question to answer
in milliseconds

i.

Message received

User sends a message. REFYN authenticates the client ID, rate checks and routes to the engine.

ii.

Knowledge retrieved (RAG)

The query is embedded and searched against your vector store. Top matching docs are pulled in milliseconds.

iii.

Actions detected

Intent is classified. If an action matches, refund, lookup, escalation, the webhook fires before the reply.

iv.

Prompt assembled

Context + action results + conversation history are injected into a precision engineered system prompt.

v.

Streamed to user

The AI response streams token by token to the widget. The interaction is logged to your database.

embed · refyn-support.js
// 1. Add to your HTML
<script src="https://cdn.refyn.ai/support.js"></script>

// 2. Initialize with your client ID
<script>
  REFYN.init({
    clientId: "your_client_id",
    agentName: "Support",
  })
</script>

// That's it. Agent is live.

// ── Your /api/chat receives: ──
POST /api/chat
{
  message: "I want a refund",
  client_id: "your_client_id",
  session_id: "sess_abc123",
  history: [...last 10 turns]
}
Results

Numbers that matter

The teams using REFYN don't spend time on support tickets anymore. They let the agent handle it.

62%
Ticket deflection
4.9★
Avg. CSAT score
<200
Ms to first token
3.2M
Conversations handled
"

We cut our support workload by 58% in the first week. The RAG accuracy is what sold me, it never makes up policies, which was always my fear with AI support tools.

Marcus K.
Founder, CartPilot
"

Two lines of code and it just worked. We embedded it on three client sites in an afternoon. Now it's our main upsell, clients ask for it by name.

Sophia L.
Agency Owner, StellarWeb
"

The action system is a game changer. When someone asks about their order, the agent calls our API, gets real data and responds instantly. Our customers love it.

Theo R.
Head of CX, Luminary Goods
Early Access Awaits You

Ready to stop
losing customers
to bad support?

Every hour your support is slow or wrong, customers leave quietly. REFYN pays for itself the day you deploy it.

See pricing
arrow_circle_right No credit card required
arrow_circle_right Setup in under 5 minutes
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