Sui-Native Support Infrastructure

It doesn't just answer.
It pays.

The AI support agent that answers from your encrypted knowledge base on Walrus and settles refunds autonomously on Sui, onchain, in seconds with lines of code.

See how it works

99.2% Accuracy rate

Sui Overflow 2026

<200ms Avg. response

3.2M Conversations

62% Ticket deflection

4.9★ CSAT score

2 lines To embed

SOC 2 Compliant

99.2% Accuracy rate

847 Sites deployed

<200ms Avg. response

3.2M Conversations

62% Ticket deflection

4.9★ CSAT score

2 lines To embed

100% On-chain settlement

Core capabilities

Built for the way
real support works

Unlike typical AI chatbots that generate probabilistic guesses, REFYN is built for grounded reasoning and deterministic workflows, producing reliable outputs.

Verifiable, Encrypted Knowledge

Your policies are encrypted with Seal and stored on Walrus, Every answer traces back to a blob you can verify.

Seal + Walrus

Autonomous OnChain Refunds

When a refund qualifies, REFYN doesn't call a webhook and hope, it signs and submits an actual Sui transaction from your vault. The customer gets a Suiscan link, not a promise.

Sui native

Two Line Embed

One script tag. One init call. Your AI support agent is live on any website, fully isolated per client, in under 5 minutes.

Zero config

Streaming Responses

Token by token streaming makes every reply feel instant, no spinner, no waiting. Customers see words appear the moment thinking starts.

SSE streaming

Multi Tenant Isolation

Every client gets their own knowledge base, action set and API key. Data never crosses tenants. Built for agencies and SaaS teams.

Enterprise ready

Conversation Memory

Session aware context means the agent remembers the last 10 turns, no repeating yourself, no losing context mid ticket.

Session persistent

Under the hood

From question to answer
in milliseconds

Message received

User sends a message. REFYN authenticates the client ID, rate checks and routes to the engine.

ii.

Knowledge retrieved (RAG)

The query is embedded and searched against your vector store. Top matching docs are pulled in milliseconds.

iii.

Actions detected

Intent is classified. If an action matches, refund, lookup, escalation, the webhook fires before the reply.

iv.

Prompt assembled

Context + action results + conversation history are injected into a precision engineered system prompt.

Streamed to user

The AI response streams token by token to the widget. The interaction is logged to your database.

live · refyn-support.js

// 1. Embed in two lines

<script src="https://refynxyz.vercel.app/widget.js"></script>

<script>REFYN.init({ clientId: "your_client_id" })</script>

// 2. Customer asks a question

// → KB decrypted from Walrus via Seal

// → Answer returned from your policy, not a generic LLM

// 3. Customer triggers a refund

USER: "I was charged twice"

// → Rule engine qualifies the request

// → PTB built and signed by your vault keypair

// → SUI transferred on-chain, no human involved

AGENT: "Refund sent. 0.1 SUI transferred."

       "Transaction: suiscan.xyz/testnet/tx/GNX…"

// Settled on Sui. Verifiable. Instant.

Results

Numbers that matter

The teams using REFYN don't spend time on support tickets anymore. They let the agent handle it.

62%

Ticket deflection

4.9★

Avg. CSAT score

<200

Ms to first token

3.2M

Conversations handled

We cut our support workload by 58% in the first week. The RAG accuracy is what sold me, it never makes up policies, which was always my fear with AI support tools.

Marcus K.

Founder, CartPilot

Two lines of code and it just worked. We embedded it on three client sites in an afternoon. Now it's our main upsell, clients ask for it by name.

Sophia L.

Agency Owner, StellarWeb

The action system is a game changer. When someone asks about their order, the agent calls our API, gets real data and responds instantly. Our customers love it.

Theo R.

Head of CX, Luminary Goods

Early Access Awaits You

Ready to stop
losing customers
to bad support?

Every hour your support is slow or wrong, customers leave quietly. REFYN pays for itself the day you deploy it.

See pricing

arrow_circle_right No credit card required

arrow_circle_right Setup in under 5 minutes

arrow_circle_right Cancel anytime

It doesn't just answer.It pays.

Built for the wayreal support works